Frequently Asked Questions

General Questions

Yes, all our hosting packages include a 7 days money back guarantee. (Please note: Only new customers are eligible for our 7 day money back guarantee). If the TOS/AUP agreed upon when ordering is violated this also makes you ineligible for the 7 day money back guarantee. We also reserve the right to not accept a refund request on a case by case basis if we feel our services were abused and/or taken advantage of.

Yes, we do offer a 99.9% network uptime guarantee.

Your account will be activated right away after the payment is made.

We accept Credit/Debit card (Visa, MasterCard, American Express), PayPal & Western Union as well.

At Knot Host we do not charge you any VAT. All the prices are excluding tax amount.

You will receive your login details via email.


When you buy a domain name from Knothost, we guarantee it will be handed over to you with great standards of service and support. Our primary goal is to build a customer friendly atmosphere filled with satisfied customers.

Domain name registration is required to ensure that no one else in the world can claim ownership of your web site's address and to make finding your website simple. When you build a website, you want visitors to come and have a look. To get them there, you need a unique domain name that connects to your sites servers. We guarantee you that we are with you in every step of your domain registration.

Think of a unique name you want to register. The answer is typically your company or website name. It is best to keep your domain name short and easy to understand. Decide a name and make sure it sounds good to you. Next, search to see if it is available. If the name you desire is taken with the .com domain, there are hundreds of others available. Finally, add the top choices to your cart and complete the domain registration.

Login to your account using the link above. Click "Client Login." Choose the domains you would like to renew and follow the directions. Domain renewal rates will be available through your control panel.

Most likely your auto-renewal failed because the credit card information is no longer valid. To resolve this problem you will need to update your credit card information. You may need to manually renew your domain if it is less than 15-days before expiration.

Web Hosting

In basic terms, web hosting is where your website actually lives. Web hosting allows businesses, organizations, and individuals to make their websites or apps visible on the internet. Whether they're using a dedicated server, or sharing resources, every website is hosted on a server. The only way for a website to be visible on the internet is if it's hosted by a web hosting service provider, also known as a web host. In Simple words we could just say, a website is a collection of files that exist on a server connected to the internet and accessible to be viewed via a web browser. In order to find a website, you type the domain name (URL) into your browser. Your computer will then connect to the server where the website is hosted, and the webpage is delivered onto your screen. And that, simply, is web hosting.

This is the most common and cost effective option for web hosting, but it does have its limitations. Shared web hosting is simply when one server hosts multiple customers. Shared hosting customers share the server's resources with other customers. If another website on the same server is receiving large amounts of traffic, or using a lot of the server's limited resources, it's possible that your site may run slower as a result. Our shared web hosting servers are configured for maximum security and performance relative to the number of customers, and types of websites being hosted.

Basically if you intend to conduct eCommerce on your website, accepting credit cards and selling goods or services, then you need the Premium Plan. If you don't need eCommerce functionality, but do intend to host more than one domain, then the Standard Plan should be perfect for you. If your intention is to host a single domain without eCommerce, then the Basic Plan should meet your needs. It's really just those 3 factors that determine the best plan for you.

VPS - Virtual Private Server

It allows multiple applications to be isolated from one another within the same container, which is dedicated to one customer. This container (VPS) shares physical resources (infrastructure) with other containers, but has resources are dedicated to it.

There is no such question as who uses VPS. But since that's question, we will explain. As business, web traffic increases, overall performance and throughput can be compromised. Any business owner who anticipates growth should consider a VPS. Any business owner who needs specific/custom applications installed on their server, but is not able or willing to fund the purchase and maintenance of a dedicated server should consider a VPS.

Each VPS has a public IPv4 and a public IPv6 address. Customers can order additional geolocated IPv4 addresses on VPS at any time.

You can buy extra IP addresses with an offordable price of 1$/mo.

You can upgrade your VPS to a more powerful server of the same range at any time. All you have to do is, open a Support Ticket with your Upgrade request.

We hate to keep our customers wait.. So, after the payment has been processed, VPS will be setup automatically right away.

No, kindly see our AUP for permissible and non-permissible content.

Yes, We provide Managed VPS with all our Package. We charge $25/mo for managed VPS.

* Free SMS Alert (Server Status)
* Server Backup Restoration
* 24x7x365 Server Monitoring
* Securing and Upgrading of Your Server
* Secure and Optimize Apache (HTTP)
* Install Mod_Security
* PHP Tightening
* Rootkit/Virus Checking
* Log Analysis
* Software Installation
* Removal of Unused Software or Services
* Removal of Old Logfiles
* Clear Disk Space Usage
* APF or CSF Firewall Installation
* Brute Force Detection Intallation
* Shell Fork Bomb/Memory Hog Protection
* MySQL optimization
* TMP Directory Issues
* Kernel Patching
* Malware Scanning
* Virus Scanning
* Hard Disk Performance Tweaking
* Increase RAM Memory Efficiency
* Backup Audit
* Server migration (Conditions apply)

We do Install softwares for unmanaged VPS. We charge $30 as Installation fee for it.

Affiliate Program

The Affiliate Program allows you to earn money by referring customers to Knothost through banner ads or text links on your Website or within your email. Knothost provides you with the code for these banner adds or text links, and each contains your unique ID. When your links generate sales, Knot pays you a commission..

Commissions are processed approximately 15 to 30 days after the end of month in which a Qualified Purchase was completed. For example, commissions on sales generated in the month of January will be paid at the end of February. Knothost, in its sole discretion, reserves the right to withhold and/or reject commission generated for accounts that may be fraudulent or are determined to have an excessive cancellation rate.

Unlimited earnings every month: Get commissions for the revenue generated by new customers. The program has no limit on the number of customers you can direct to us or the commissions you can earn.
Payment options: All Payment will be made through Paypal.
Support Program: Knothost provides you with helpful program support, including pre-made affiliate ads, online tools to track and manage your commissions and assistance from Knot Support.
Good feelings that come from sharing: By directing your colleagues, friends and site visitors to Knothost, you are introducing them to a quality and affordable Web hosting solution.

The Affiliate Program calculates your commission based on the number of sales you generated through your affiliate links. For each click through from your link or banner that results in a Web hosting sale, Knot will pay you 10% Commission.